A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the original quoted shipping cost value. After 30 days, returns and refunds are subject to the manufacturer’s warranty.
All prices are in New Zealand Dollars (NZD). La Tazza currently accepts Visa Mastercard through Stripe for credit cards for online purchases. Prices are subject to change without notice. The product price does not include shipping. See our full returns policy here
The privacy of your customer data, orders and credit cards are essential to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you are explicitly opt-in.
Your credit card details are processed in real-time by an independent payment gateway authorized by our bank, using secure encryption. We utilize Stripe, one of the most secure and trusted eCommerce services available to power our online store. They provide high levels of security and encryption. Your credit card information is collected when you place an order, and it is only used to process your order. We do not retain credit card numbers for future orders. If you have any questions or concerns about our privacy policy, please contact us at [email protected]
After you submit your order, you will receive a confirmation that your order was received. We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order is shipping. Actual delivery times may vary and are not guaranteed. Delivery estimates are from shipment to delivery, not including warehouse order processing time. Please allow up to 3- 5 days for your order to be processed and shipped. See our full privacy policy here